Customer Care Supervisor

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Overview

Who We Are
We started our company to help others launch and run their own businesses, at any stage. The way we help is by keeping it simple and supporting entrepreneurs one step
at a time. Put simply: our mission is to enable anyone to start, run, and grow their business while avoiding the common pitfalls that derail hopeful entrepreneurs. No more
having to wade through forms, taxes, or ongoing state compliance. We are a remote company based in Austin, Texas. We have team members from
Florida to Oregon and all points in-between. Take pride in your work knowing that it shapes how people all across the country reach their goal of starting, running, and
growing their business. If the idea of helping people and working with a genuinely caring, supportive team
excites you, then you’ve come to the right place.

The Role
This position is a supervisor role and will have direct reports.

Duties & Responsibilities

  • Provide coaching to team members that assist customers with phone, chat, and email
    inquiries regarding client questions and concerns.
  • Support team members in maintaining a high level of professionalism with customers and
    working to establish a “WOW Experience” with each interaction.
  • Assist team members with difficult client conversations and resolve escalated client issues.
  • Communicate updated information and pricing about ZenBusiness products and services to
    team members.
  • Oversee team member efficiency across phone, chat, and email queues.
  • Track and manage team attendance.
  • Comfortable working with multiple systems throughout the day.
  • Stay updated on product knowledge and take initiative to expand industry knowledge.
  • Manage multiple tasks and priorities daily

Requirements

  • Minimum High School Diploma/GED required
  • Minimum 1 year of Customer Service or Tech Support experience in a contact center or
    other service environment
  • Minimum of 2 years call center leadership experience
  • History and Proven experience effectively prioritizing workload to meet objectives
  • Experience with Salesforce or other CRM applications
  • Excellent interpersonal communication skills
  • Be comfortable with change and uncertainty in a fast-paced environment

Bonus Qualifications

  • Knowledge of DNS Administration.
  • Experience with Google File Stream, Docs, Sheets, and Adobe DC.
  • Website design
  • macOS and G-Workspace knowledge is a plus!
Apply Now