Technical Support Representative


We are looking for a creative, skilled UI Developer who can combine the art of design with the art of programming. Also known as Front-End Web Developers, as a UI Developer, you will work on the aesthetic of a website to make it appealing to the user while maintaining the core functionality of the website.

Duties & Responsibilities

  • SAAS Tech Support work experience and background.
  • Tier 2 support coverage 24/7 shifting.
  • Ability to create, manage and update tickets in our system (Hubspot).
  • Communicate with our offshore team for Tier 2 ticket troubleshooting/updates.
  • Manage escalations as needed with engineering.
  • Ability to effectively manage high-quality customer communication (written/verbal).
  • Tier 1 support activities: password resets, knowledgebase support, ticket follow-up, basic troubleshooting, light end-user system configuration


  • -Bachelor’s degree in Computer Science or related field. Equivalent experience may be considered in lieu of a formal degree.
  • 3+ years’ hands-on web development experience required.
  • Proficiency with HTML, CSS, JavaScript, jQuery, and bootstrap; Understanding of server-side CSS.
  • Experience defining bugs/defects
  • Experience with graphic design applications such as Adobe Photoshop.
  • Experience with responsive and adaptive design.
  • Agency experience is preferred
  • Great problem solving skills.
  • Good understanding of SEO
  • Excellent verbal communication skills.
  • Good interpersonal skills.