Tech Writer


Currently, we are looking for a motivated and well-spoken inside sales representative to join our sales team. The inside sales representative will be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. The representative will be supported with an end-to-end team of pre-sales, marketing, subject matter experts, and other functions as required.

To be successful as an inside sales representative, you should be able to build rapport and achieve customer satisfaction. A top inside sales representative should also be very competitive and a good listener.

Duties & Responsibilities

  • Plan, create, and modify technical documents, including user specifications, manuals, and test plans to facilitate the software and product development.
  • Consult software and technology subject matter experts to review, modify, and revise complex documentation for all departments, employees, and audiences.
  • Assess and evaluate the user and employee needs and level of knowledge relevant to technical documentation.
  • Interpret complex software/product features and functions and translate them into a concise, relevant, and readable format.
  • Collaborate with product designers and developers to study product samples and make instructions easier to comprehend.
  • Report to senior technical writers on progress and review of technical content.
  • Proofread and edit content created by team members and other writing staff.
  • Integrate user-friendly content in illustrations, graphs, and infographics for enhanced user experience.
  • Write, review, and organize online help content to facilitate end-users.
  • Select and adopt a uniform writing style across all media and other platforms for consistency within and outside the organization. 
  • Indulge in user research for feedback, revisions, and improvement in technical content.
  • Knowledge in using Jira


  • High school diploma/GED
  • Previous experience in an outbound call center or a related sales position preferred
  • Proficiency in Microsoft Office and CRM software such as Zoho CRM, Salesforce, or Hubspot
  • Excellent communication skills, both verbal and written
  • Good organizational skills and the ability to multitask
  • Excellent phone and cold calling skills
  • Exceptional customer service skills
  • Strong listening and sales skills
  • Ability to achieve targets, in terms of pitch meetings and, ultimately, revenue