Technical Support Specialist


A successful candidate will communicate with confidence and clarity to both technical and non-technical team members and have the ability to reassure all stakeholders through any technical process. The position also involves educating publishers and our team on our solutions and value propositions while supporting them as needed. You will learn the inner workings of the company platform and become a key member of our team.

Duties & Responsibilities

  • Troubleshooting and supporting any technical needs or asks for our team and publishers in relation to their sites
  • Working with sales, publisher success, engineers and product teams to ensure optimal use of the platform
  • Debugging problems with publishers’ websites and resolving them
  • Identifying and documenting common issues or requests and working with the engineering team to improve our products


  • BA/BS degree or equivalent practical experience
  • Familiarity with web development (HTML, JS, CSS) a plus
  • Ability to debug connections using command line tools like dig and cURL
  • High-level understanding of website performance is helpful
  • Experience in a technical support or customer-facing role is a plus.
  • What We Are Looking For
    A creative problem solver – If you don’t know the answer, then you need to know how to find a way to it
    Ability to learn quickly and continuously. Have a flexible and adaptive mindset necessary for a fast-paced environment
    A multi-tasker who can handle multiple inquiries at once and prioritize them accordingly
    A clear and efficient communicator. Able to summarize technical concepts to less technically inclined people, and provide succinct instructions to resolve issues